BLACK UP products are sold in over 100 stores in France, including several Sephora, Nocibé, Marionnaud, and other partner retailers, as well as on the website www.blackup.com . To find a BLACK UP store, visit our " Find a Store " section.

We deliver worldwide through our online store www.blackup.com .

Unfortunately, we do not deliver to P.O. boxes. Please provide a complete physical address.

Your order will be delivered without the missing item. Our customer service team will then contact you to arrange a refund for the missing item or a replacement. You will not be charged for the additional delivery. For further information, please contact customer service at service-conso@blackup.com

The following payment methods are currently accepted on our e-commerce website www.blackup.com : Carte Bleue, Visa, Mastercard, AMEX, Apple Pay, Shop Pay, and PayPal. All orders may be subject to review and approval by our customer service department.

Once your order is paid, you will receive a confirmation email, a preparation email, and then a shipping email containing a tracking link so you can be notified when your order is shipped. We ship with Colissimo. This tracking link will therefore redirect you directly to their service.

In the event that you receive a defective product, we will exchange it. Simply return it to us with your invoice within 3 weeks of receiving the package. For all other cases, products must be returned in their original, unopened packaging and condition, allowing for resale as new, following the procedure described in our Online Terms and Conditions of Sale.

All packages must be returned to the following address:

BEAUTY CREATION - CUSTOMER SERVICE

10 SINGER STREET

75016 PARIS FRANCE

All risks associated with returning products are the responsibility of the customer. blacklUp recommends that its customers subscribe to a package tracking option to avoid any inconvenience in the event of loss or theft of products during return shipping.

Unfortunately, our brand does not offer makeup classes or private lessons to its customers. You can find all our application tips directly in our product descriptions, on our YouTube channel, or by visiting one of our stores to benefit from the advice of our team of Makeup Artists.

Occasionally, we remove products from sale to make room for new ones. These may be reintroduced during special sales or clearance events. If not, we invite you to explore the new products in our range.

You can find the full ingredient list for our products on our packaging or in our product descriptions. If you would like more details, or have a specific question, please do not hesitate to contact our customer service department, which will forward your request to the relevant department: service-conso@blackup.com

All personal information you provide is strictly confidential. It is used to save you time when placing your order and to maintain your account. Personal information, including email addresses, will not be rented, sold, exchanged, or shared with any other service providers.

In accordance with French Law No. 78-17 of 6 January 1978 on Data Processing, Data Files and Individual Liberties, the processing of personal information collected on this website has been declared to the French Data Protection Authority (CNIL). You have the right to access, modify, rectify, and delete your personal data. To exercise this right, please send a letter to the black|Up customer service department at 16 avenue Pierre 1er de Serbie, 75116 Paris, France, indicating your full name, address, and, if applicable, your customer number.

Log in to your account by clicking "Login" in the top right corner of the page, then enter your email address and password in the pop-up window. In "My Account," also in the top right corner of the page, you will find your account and personal information. For further information, please contact customer service.

Click the "Login" button in the top right corner of the page, then click "Forgot your password?". You can then re-enter your email address and begin the password recovery process. For further information, please contact customer support.

You can change your account settings and personal information at any time.

To delete your account, please contact our customer service department: service-conso@blackup.com

Contact our customer service department, who will forward your application to the relevant department: service-conso@blackup.com

We don't yet offer a professional discount. This is currently under review to see if it can be developed on our website. Feel free to subscribe to our newsletter to be the first to know about our new offers.

If you are a journalist or influencer, please contact us at presse@blackup.com . For all other partnership inquiries, please write directly to our customer service department, who will forward your request to the relevant department: service-conso@blackup.com

You can contact our customer service department Monday to Thursday from 10am to 5pm and on Friday until 4pm at the following number: 01 49 96 47 90

To stay up-to-date with our latest news, offers, and events, subscribe to our newsletter.